Terms of Service
Last updated: 25 July 2023
Website Terms of Service is comprised of the following:
1. Overview and Definitions
2. Registration and Profile Creation
3. Professional Levels
4. Listing Jobs
5. Purchasing
6. Order and Payments
7. Cancellations, Refunds and Disputes
8. Platform Pricing
9. Professional’s Earnings and Withdrawals
10. Invoicing
11. Reviews
12. Questions and Answers
13. Proprietary Rights Infringement Reporting Procedures
14. User Conduct and Protection
15. Privacy Policy
User Agreement
The following terms of service, which include any guideline, policy or content displayed on the Site, are a legally binding contractual agreement between you (“User“, “you,” “your”) and Lawzapo Services Private Limited (company registered in India), governing your use of Lawzapo’s Site https://chequebouncelawyers.com/ or our applications (collectively, “Cheque Bounce Lawyers” or “we” or “us” or “Website” or “Platform”) (hereinafter collectively referred to as the “Terms of Service” or “Terms and conditions”).
By visiting or using the services available from the domain and sub-domains of Lawzapo, and Cheque Bounce Lawyers mobile application, including any content, functionality and services offered on or through us or the Cheque Bounce Lawyers mobile application, (referred to as the “Site” or “Website“), you agree to be legally bound by these Terms of Service. We reserve the right to revise these Terms of Service and all linked information from time to time in our sole discretion by updating this posting or any linked information. Unless otherwise provided in such revision, the revised terms will take effect when they are posted.
Domains and Subdomains include:
Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service or Terms and Conditions, when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of an entity (if applicable), to be bound and abide by these Terms of Service, which is incorporated herein by reference.
If you do not want to agree to these Terms of Service, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles and FAQs on the Site.
Our Site provide access to attorneys, legal services providers, similar or related professionals, and lawyers, designed to help users safely cope with their legal or similar professional needs. Our Site also provide services to lawyers and other similar or related legal professionals.
We are not lawyers or a law firm and we do not provide any legal service in any form. The accuracy, completeness or adequacy of the content is not warranted or guaranteed. Our Site is not a substitute for the advice or services of an attorney or legal professional. We recommend you consult an attorney or lawyer or other appropriate professional if you want legal, business or tax advice or services.
We strive to keep our content and documents accurate, current and up-to date. However, because the law changes rapidly, we cannot guarantee that all of the information on the Site is completely current. The law is different from jurisdiction to jurisdiction, and may be subject to interpretation by different courts. The law is a personal matter, and no general information or legal tool like the kind we provide can fit every circumstance. Furthermore, the legal information contained on the Site is not legal advice and is not guaranteed to be correct, complete or up-to-date. Therefore, if you need legal advice for your specific problem, or if your specific problem is too complex to be addressed by our tools, you should consult a licensed attorney or legal professional in your jurisdiction or area. Your use of the Site and services does not and will not in any circumstance create an attorney-client relationship between you and Lawzapo.
To access any services through the Site, you must be:
– A legal entity, or as authorised by the legal entity, who can form legally binding contracts.
– An individual who is at least 18 years of age, who is of legal age to form a binding contract, who is of sound mind, and is not disqualified from contracting by any law.
– If you are under 18 years of age, you are not permitted to use the Site.
By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
To become a Registered User, you must accept all of the terms and conditions in, incorporated by reference in, and linked to, these Terms of Service, and described throughout the Site.
Cheque Bounce Lawyers reserves the right, in its sole discretion, to refuse, suspend, or terminate the Site to anyone.
Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms of Service. Contacting our Customer Support team can be performed by submitting a request here.
The original language of these Terms of Service, as well as all other texts throughout the Site, is English. Website makes machine translation available for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail.
Last updated: 25 July 2023
1. Overview and Definitions
1.1 Website is an online marketplace that enables
buyers or users of professional services (“Buyers” or “Clients”)
to search for, enter into and manage transactions with providers of
professional services (“Professionals” or “Sellers”).
Clients are Users who
purchase services on Lawzapo. Professionals are
Users who offer and perform services through Case Catalog or Case
Catalog Extra or Custom Offer or Case, on www.chequebouncelawyers.com
1.2 “Clients” along with “Professionals”,
collectively are referred to as “Registered Users” or “Users“.
1.3 “Account” means the account created
by the Site upon registration.
1.4 “Case Catalog” means a service offering
posted by the Professional for a fixed price, to be purchased by the Client on
the Site.
1.5 “Case Catalog Extra” means additional service offered on top of the
Professional’s Case Catalog for an additional price defined by the Professional.
Services offered through Case Catalog Extra must
be related to the base service (Case Catalog) and part of the deliverables on
the Order.
1.6 “Custom Offer” means a fixed price customised exclusive service proposal
connected with a Case Catalog, that a Professional can create in response to
specific requirements of a Client.
1.7 “Case” means a service request
posted by the Client on the Site and includes:
(a) “Hourly-Price Case”
means a service for which Client is to be charged on the hourly rate by Professional. The
total charges are to be paid by the Client based on weekly or daily hours.
(b) “Fixed-Price Case” means
a service for which Client is to be charged a fixed fee by Professional. The
total charges are to be paid by the Client based on:
(i) Milestones or
(ii) One time fixed fee
1.8 Case Catalog, Case Catalog Extra and Custom
Offer, are collectively referred to as “Case Catalogs”.
Case Catalogs and Case, are collectively
referred to as “Job”.
1.9 “Case Catalog Page” means a page on the Site where the Professional can describe Case Catalogs, and
the Client can purchase the Case Catalogs and create an Order.
1.10 “Proposal” means a page where a Professional applies to a Case posted
by the Client, and such Professional mentions the scope of work and proposed
price at which the requested services can be provided by the Professional.
1.11 “Order” or “Order Agreement”, is the formal agreement between
a Client and Professional, when a purchase is made from
the Professional for a Job.
Order means the services to be
performed by a Professional under the following:
(a) Case Catalogs
(b) Fixed-Price Case (One time fixed fee)
(c) Fixed-Price Case (Each Milestone)
(d) Hourly-Price Case (Each Weekly Activity)
(e) Hourly-Price Case (Each Daily Activity)
Order governs the services to
be performed by a Professional for Client, for the engagement, contracting and
management of a Job. Upon purchase of a Job, by the Client, the Client
agrees to abide by the purchase, and the Professional agrees to deliver the
services and related deliverables, in accordance with the following contractual
provisions:
(a) the agreement between Client and Professional
including the accepted Job description, and other terms and conditions as
communicated between Client and Professional on the Site or otherwise,
(b) these Terms of Service, and
(c) any other content uploaded to the Site by
www.chequebouncelawyers.com.
1.12 “Order Page” means
a page on the Site where Clients and Professionals communicate with each other
in connection with an Order.
1.13 “Professional Fees” means: (a) for an Hourly Price Case, the amount reflected in the
Hourly Invoice (the number of hours invoiced by Professional, multiplied by the
hourly rate charged by Professional); (b) for a Fixed-Price Case, Case Catalog,
Case Catalog Extra and Custom Offer, the fixed fee agreed between a Client and
Professional; and (c) any bonuses or other payments made by a Client to a
Professional.
1.14 “Payment Service Provider(s)” are service providers that provide payment
services to Clients and Professionals in connection with the Site, including
with respect to collection of funds from Clients in connection with purchases,
remittance and withdrawal of funds to Professionals, remittances in connection
with invoices, currency exchange services in connection with payments and
withdrawals, remittances in connection with any fees or charges by www.chequebouncelawyers.com,
Arbitration fees, and to facilitate any other transaction on the Site.
1.15 “User Generated Content” refers to the content added by Users as
opposed to content created by the Site. All content uploaded to www.chequebouncelawyers.com by our
Users (Clients and Professionals) is User Generated Content. www.chequebouncelawyers.com may not
check user uploaded / created content for appropriateness, violations of
copyright, trademarks, other rights or violations and the user uploading / creating
such content shall be solely responsible for it and the consequences of using,
disclosing, storing, or transmitting it. By uploading to, or creating content
on, the www.chequebouncelawyers.com Site, you represent and warrant that you own or have obtained
all rights, licenses, consents, permissions, power and/or authority, necessary
to use and/or upload such content and that such content or the use thereof in
the Site does not and shall not (a) infringe or violate any intellectual
property, proprietary or privacy, data protection or publicity rights of any
third party; (b) violate any applicable laws of your jurisdiction and
international laws, regulations and conventions; and/or (c) violate any of your
or third party’s policies and/or terms of service. We invite everyone to report
violations together with proof of ownership as appropriate. Reported violating
content may be removed or such User’s account may be disabled.
Content
such as Jobs, Questions and Answers, created by Users on www.chequebouncelawyers.com Site are some
of the User Generated Content.
Last updated: 25 July 2023
2. Registration and Profile Creation
2.1 Registration – To become a Registered User, to access any services offered by Professional’s, you must register for an Account on the Site.
You agree to provide true, accurate and complete information as prompted by the registration form and all forms you access on the Site, and to update this information to maintain its truthfulness, accuracy and completeness.
By becoming a Registered User, you agree to:
(a) Abide by the Terms of Service and the processes, procedures, and guidelines described throughout the Site;
(b) Be financially responsible for your use of the Site and the purchase or delivery of Job; and
(c) Perform your obligations as specified by any Job Agreement that you accept, unless such obligations are prohibited by law or by the Terms of Service.
2.2 Accounts and Profiles – Once you have registered with the Site as a Registered User, the Site will create your Account with Lawzapo and associate it with a Username.
During registration, you will be asked to choose a password for the Account. As a Registered User, you agree and you are entirely responsible to safeguard and maintain the confidentiality of the password you use to access this Site.
You authorize Lawzapo to assume that any person using the Site with your email address, username and password is you or is authorized to act for you. You agree to notify us immediately if you suspect any unauthorized use of the account, users can contact Lawzapo’s Customer Support department for assistance here.
We are not liable for any acts or omissions by you in connection with your Account.
2.3 Identity and Profile Verification – When you register for an Account and periodically thereafter, at the sole discretion of Lawzapo, your Account may be subject to verification, including but not limited to validation against third-party databases or the verification of one or more official government or legal documents that confirm your identity, your location, your professional license, your educational degrees, service offering capability, and your ability to act on behalf of your service offerings on Lawzapo, as applicable.
You authorize Lawzapo, directly or through third parties, to make any inquiries necessary to validate your identity, your location, and confirm your ownership of your business, email address or financial accounts, professional licences, educational degrees, service capability, as applicable.
When requested, you must timely provide us with complete information about yourself and your business and service, which includes providing official government or legal documents, and cooperating with other reasonable requests we make to verify your identity, profile and service offerings.
Lawzapo reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.), or verification by way of a telephonic or on-video call (via Zoom, Google Meet, etc).
During verification some Account features may be temporarily limited but will be restored if verification is successfully completed.
Last updated: 25 July 2023
3. Professional Levels
3.1 Lawzapo is all about helping Professionals leverage their skills. We seek to empower top performing Professionals with helpful tools to grow their business. Professionals who invest in delivering good quality services may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, Lawzapo may reward them with new statuses, special opportunities, benefits, and tools that come with it.
Professionals can gain account Levels based on their activity, performance and reputation. The advancement in Levels criteria can be found here.
Advancement in Levels are updated periodically by an automated system. The current Levels a Professional can have are, Level 1, Level 2, and Top Rated.
3.2 Professionals who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their Professional status and the benefits that come with it. For example, late deliveries, warnings to the Professional’s account and cancellations can cause a Professional to move to a different Level.
Top Rated Professionals
3.3 Top Rated Professionals are chosen manually by Lawzapo editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Some categories eligibility criteria may require Professionals to complete mandatory tests or other verification steps. Top Rated Professionals gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support.
3.4 Top Rated eligibility is constantly evaluated by Lawzapo to ensure that the quality standards and expectations of the Top Rated selection is kept. Lawzapo retains the right to change a Top Rated Professional status in light of such evaluation. In addition, Top Rated Professionals who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service and/or our Community Standards, also risk losing their Top Rated status and the benefits that come with it.
Pro Professionals
3.5 Pro Professionals are pre-verified professionals who undergo a vetting process by Lawzapo editors. Applying for Lawzapo Pro is open to everyone: professional freelancers who are new to Lawzapo, as well as existing Lawzapo Professionals.
3.6 Pro Professionals eligibility is constantly evaluated by Lawzapo to ensure that the quality standards and expectations of the Pro Professional selection is kept. Lawzapo retains the right to change a Pro Professional status in light of such evaluation. In addition, Pro Professionals who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.
Last updated: 25 July 2023
4. Listing Jobs
4.1 Professionals can list Jobs, in currencies supported by the Payment Service Providers, as detailed here.
4.2 Case Catalogs – Professionals create Case Catalogs, on Lawzapo to allow Clients to purchase them on the Case Catalog Page.
Professions have to describe the service offering in detail and Professionals must deliver the same quality of service as shown on their Case Catalog Page.
When creating the Case Catalogs listing, Professionals should follow the Guidelines, listed here.
Case Catalogs may include pre-approved Site URLs contained within the Case Catalogs description and requirements box.
Case Catalogs are required to have an appropriate image(s) related to the service offered, minimum 1 image. An option to upload maximum 3 images are available. Professionals must deliver the same quality of service as shown on their Case Catalogs images.
Case Catalogs may contain an approved Video uploaded through the tools available on Lawzapo.
Professionals may not promote their Jobs or any Lawzapo content via the Google Ads platform.
Case Catalogs listings may be subject to Lawzapo approval.
4.3 Cases – A Client can create a Fixed-Price or Hourly-Price Case, and Professionals can apply for the Case and provide Proposals. The Client and Professional can negotiate, accept the Proposal and thereafter Clients can purchase and place an Order for the Case.
For Fixed-Price Cases, Professionals can apply and choose Milestone or One time Payment option.
The minimum and maximum allowed price range is as mentioned here.
For Hourly-Price Case, Clients can choose Weekly or Daily payment plan, where for each week or day the Professional has to submit the hours worked along with description of the work done.
Each Milestone / Hourly is to be paid and delivered separately in accordance with each Case Milestone / Hourly description and timelines.
Case listings may be subject to Lawzapo approval.
Last updated: 25 July 2023
5. Purchasing
5.1 Lawzapo partners with Payment Service Providers, to facilitate transactions on the Site, including but not limited to:
(a) Collect monies from Clients,
(b) Remit monies to Professionals,
(c) Remit monies to Lawzapo,
(d) Provide currency exchange, and
(e) Any other service, to facilitate transactions or Orders or services on the Site
Such Payment Service Providers will be entitled to exercise or enforce their rights, powers and privileges in their own name. In no event shall Lawzapo be liable to any Registered User or third party, for any loss, damage or liability resulting from the Payment Service Provider’s negligence and/or acts beyond the authority given by Lawzapo.
5.2 Authorized payment collection agent – Professional hereby appoints Lawzapo as Professional’s limited authorized payment collection agent solely for the purpose of accepting payments (via the Payment Service Provider, as applicable) from Client, and remitting those payments to Professional.
Professional agrees that payment from Client to Lawzapo (via the Payment Service Provider, as applicable) shall be considered the same as a made directly to Professional. Client’s payment obligation to Professional will be satisfied upon receipt of payment by Lawzapo (via the Payment Service Provider, as applicable), and Lawzapo (via the Payment Service Provider, as applicable) is responsible for remitting the funds to the Professional in the manner described in these Terms of Service.
In the event that Lawzapo (via the Payment Service Provider, as applicable) does not remit any such amounts to Professional in the manner described in these Terms of Service, the Professional will have recourse only against Lawzapo and not the Client directly.
Professional agrees that Lawzapo may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Clients that Lawzapo may deem necessary or prudent.
5.3 By using any payment method and / or providing payment details for making purchases on Lawzapo (via the Payment Service Provider, as applicable), you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or entity or person that owns the payment method, you are authorized by that company or entity or person to use the payment method to make payments on Lawzapo; and (d) such actions do not violate any applicable law.
5.4 Clients to pay Lawzapo (via the Payment Service Provider, as applicable), and to create an Order from the Job page.
More information on available payment methods is available here.
Clients to not offer direct payments to Professionals using payment systems outside of the Lawzapo platform.
In case you have been asked to use an alternative payment method to pay, please report it immediately to Customer Support here.
5.5 Currencies – Clients can pay on Lawzapo in several currencies supported by the Payment Service Providers, as detailed here. For your convenience, prices will be rounded up to the closest number. At checkout, you will see the accurate amount to be paid. Unless stated otherwise, you will be charged in the currency displayed on the Job page.
All currency exchange services in connection with payments in local currencies are performed by Lawzapo’s Payment Service Providers.
In certain cases, however, when certain currencies are not supported by certain payment methods, you will be charged in US$ even if the price is displayed in another currency. In any event, the actual charged amount (in the actual payment currency) will be clearly disclosed to you before you complete the payment.
5.6 If you paid for an Order in a currency other than currencies supported by the Payment Service Providers, and your Order was later cancelled or refunded for any reason, the amount returned to your source account may be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same currency value as on the date of payment.
5.7 To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either Lawzapo or Lawzapo’s Payment Service Providers. Payment Service Providers may also collect such other information as necessary for the purpose of processing withdrawal payments. Lawzapo is not exposed to the payment information provided to Payment Service Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider.
5.8 Promo or Coupon Codes – From time to time we may offer you promo codes for purchasing Job and/or other services offered on the Site, on special discounts.
Promo Codes are valid only for purchases on Lawzapo and are subject to different time limitations and will expire after their predefined term. To exercise your promo code, simply enter the code on the checkout page. If you fail to do so, your purchase will not be eligible for the discount. Promo codes are limited to one use per user and may not be used or combined with any other promotion.
For orders that are composed of one or more milestones, the promo code will apply to the first milestone only.
For orders that are composed of Hourly-Price Cases, the promo code will apply to the first week payment or first day payment only.
Promo codes may be subject to additional conditions and restrictions as will be disclosed to you upon receipt of the promo codes. Promo codes may be voided in the event of fraud, misuse, or violation of the Terms of Service. Lawzapo reserves the right to modify or cancel promo codes at any time.
5.9 Taxes – Lawzapo may be required by applicable laws to charge Users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount Lawzapo will be required to collect will be in addition to the purchase amount and any other fees payable by the Client or Professional, and any amount Lawzapo will be required to withhold will be deducted from the Professional’s Available Income or charged to the Professional, as required by applicable laws.
Indirect taxes are in addition to the price shown on the site, and in any event, any such taxes will always be displayed to the Client before payment.
Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.
Last updated: 25 July 2023
6. Order and Payments
For all Jobs
6.1 The Professional irrevocably authorizes and instructs Lawzapo, as its agent, to (i) create an invoice on behalf of Professional, based upon the Job and Order Agreement; and (ii) submit the Invoice on behalf of Professional to Professional’s Client.
Once payment by Client is confirmed, your Order will be created, and the Invoice will be generated with a unique Invoice number (#).
6.2 When a Client places an Order, the Professional and Client are notified of the Order activities by email as well as notifications on the site while logged into the Account.
6.3 Professionals must deliver completed files and / or proof of work done, according to the Order agreement and Job as described in the Job Page, by using the ‘Final Delivery’ button (located on the Order page).
6.4 The ‘Final Delivery’ button may not be abused by Professionals to circumvent Order guidelines or Job agreement as described in these Terms of Service. Using the ‘Final Delivery’ button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Professional’s rating and result in a warning or account restriction or closure for the Professional.
6.5 Users are responsible for scanning all transferred files for viruses and malware. Lawzapo will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
6.6 After an Order is marked as ‘Final Delivery’, the Client can choose to either select:
(a) Accept Final Delivery, or
(b) Request Revisions
6.7 If the ‘Final Delivery’ matches the Job description or Order Agreement or they match the requirements sent to the Professional at the beginning of the order process, then the Client can select and submit ‘Accept Final Delivery’.
Once submitted, the Order will be considered as complete and delivered and will be marked as “Complete” or “Completed” or “Approved” ”, and you will not be able to request any revisions or edits or refunds, except as per Terms of Service.
6.8 If the Final Delivery does NOT matches the Job description or Order Agreement or the requirements sent to the Professional at the beginning of the order process, then the Client can select and submit ‘Request Revisions’
The Client should mention the revisions or edits required in the Message text box on Order Page.
If the Professional re-submits an Final Delivery – for example, if the Professional made changes that the Client requested – the Order will be marked as ‘Final Delivery’ and the review and approval process resets as described in Para 6.6 above.
6.9 If the Client does not take any action on the Order page as discussed in Para 6.6 above, regarding accepting the delivery, or, requesting for a revision, the Order will be automatically marked as ‘Complete’, within 5 days after the Order was marked as ‘Final Delivery’.
The Order will be considered as complete and delivered and will be marked as “Complete” or “Completed” or “Approved”, and you will not be able to request any revisions or edits or refunds, except as per Terms of Service.
6.10 In case, of any concerns, regarding your Order or Dispute you can contact Customer Support department for assistance here.
For Fixed-Price Case (Milestone)
6.11 Once a milestone is delivered and marked as Complete, Clients may choose to either continue with the Order and pay for the next Milestone, or to stop the Order.
Only after the Client Approves the Final Delivery for a milestone, the Client will be able to pay for the next milestone.
If Client does not pay for the next milestone, the Order under the next milestone will not start.
Please note that if you choose to stop future milestones, the current ordered milestone will not be cancelled.
For Hourly-Price Case
6.12 Once the Professional sends a Proposal for the Case, the Client can Accept and Hire and create an Order for an amount equivalent to the hourly rate multiplied by the weekly or daily hourly limit agreed to between Client and Professional.
6.13 The “Work Activity” is the section of Lawzapo where hours and details of work done can be recorded by the Professional on weekly or daily basis.
By recording time in the Work Activity and allowing an Hourly Invoice to be created based on the time recorded, Professional represents and warrants that:
(a) Professional has completed the applicable Job fully and satisfactorily; and
(b) The hours Professional reports are true, accurate, and complete.
For Hourly Cases:
– The weekly billing cycle starts Monday at 00:00 midnight UTC and ends Sunday at 23:59 UTC.
– The daily billing cycle starts at 00:00 midnight UTC and ends at 23:59 UTC, on the same day.
“Hourly Invoice Deadline” means the Professional to submit the Final Delivery on weekly or daily basis as below:
– For Weekly Hourly Cases, Professional to submit the Final Delivery on the Monday by 23:59 UTC, following the week for which the hours are related to
– For Daily Hourly Cases, Professional to submit the Final Delivery on the next day by 23:59 UTC, following the day for which the hours are related to
The Professional irrevocably authorizes and instructs Lawzapo, as its agent, to (i) create an invoice on behalf of Professional for payment due based upon the hours that the Professional recorded and submitted before the Hourly Invoice Deadline; and (ii) submit the Hourly Invoice on behalf of Professional to Professional’s Client for payment.
In case the Professional is not able to submit the Final Delivery before the Hourly Invoice Deadline, then the Professional will not be able to submit the Final Delivery for that week or day, under any circumstance.
6.14 Only after the Client Approves the Final Delivery for a Weekly or Daily Activity, the Professional will be able to bill the hours for the next Weekly or Daily Activity (Order).
6.15 In case the amount paid by the Client for the week or day are not fully utilised by the Professional, then the remaining amount is carried forward to the next week or day, and is available to the Client.
6.16 If the Client wishes to continue the Order to the next week or day, then the Client should make a payment for an amount equivalent to the hourly rate multiplied by the weekly or daily hourly limit agreed to between Client and Professional.
However, any amount brought forward would be set off against the total amount payable for this new Order.
When you Complete or Approve a Case with funds left, you’ll need to request a Refund. If the Professional rejects your request, it becomes an Dispute.
Shipping Physical Deliverables
6.17 Some of the Jobs require Professionals to deliver the service physically (documents, etc.).
Clients who purchase Jobs that require physical delivery, will need provide a shipping address to the Professional.
Professionals are responsible for all shipping arrangements once the Client provides the shipping address.
6.18 Lawzapo does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.
6.19 A tracking number is a great way to avoid disputes related to shipping. We require Professional to enter the tracking number if available in the Order Page when delivering your work.
Revisions
6.20 Revisions to Order can be performed by Professionals based on the Job description and Order Agreement. Professionals may determine the amount of revisions they wish to offer, including no revisions. Professionals should mention about the revisions in the Job or Order Agreement.
Requests for revisions can be performed through the Order Page while the order is marked as ‘Final Delivery’.
6.21 Requesting to gain more services from Professionals beyond the agreed requirements by using the Request Revisions button is not allowed.
Order related concerns
6.22 In case, of any concerns, regarding your Order or Dispute you can contact Customer Support department for assistance here.
Dormant Engagements
6.23 Lawzapo has a procedure for Jobs that appear to be Dormant Engagements (as defined below).
For purposes of determining dormant status, “activity” means a change to the Job, including Case or Milestone updates or requests, Payments, Final Delivery, Refunds, Disputes, or actions under the Dispute Assistance Program.
A “Dormant Engagement” is a Job that has a balance Order amount but has had no activity for 30 consecutive calendar days after the last activity date contained in the Job or Order Agreement (“Dormant Date”). Dormant Engagements are subject to the following rules:
– Lawzapo will notify Client and Professional when the Job or Order becomes Dormant (“Notice of Dormant Engagement”).
– Accordingly, the Client can Request Refund or Professional can do a Final Delivery, as described in the Terms of Service.
– If neither Professional nor Client take any action for 5 calendar days after the Notice of Dormant Engagement, Professional and Client authorize and irrevocably instruct Lawzapo (via Payment Service Provider) to immediately release escrow funds to the Client’s source account.
Last updated: 25 July 2023
7. Cancellations, Refunds and Disputes
7.1 Before requesting for Cancellation and Refund, Users must contact each other to address the concerns and desired resolution related to the service provided by the Professional.
Cancellation and Refund
7.2 For Orders marked as “Ongoing” or “Complete”, the Client and / or the Professional can request for Cancellation and Refund, on the Order Page using the “Request Refund” button.
“Ongoing” Orders are Orders which are not marked as “Complete”.
Orders marked as “Complete” can be cancelled and refunded as below:
– For New or Level 1 Seller, the Client, can request Cancellation and Refund within 14 calendar days after the Order is marked as “Complete”.
– For Level 2 or Top Rated Seller, the Client, can request Cancellation and Refund within 7 calendar days after the Order is marked as “Complete”.
Note: Any requests for Dispute / Refund / Cancellation beyond the 14 or 7 days limitation, mentioned above, will not be possible under any circumstances, except as described in para 17.19.4 below.
Please be advised that Orders cannot be partially cancelled (i.e. one can only cancel the entire Order when it is justified).
Professional’s request for Cancellation and Refund
7.3 When a Professional requests for Cancellation and Refund, the Order will stand cancelled immediately.
Client’s request for Cancellation and Refund
7.4 When a Client requests for Cancellation and Refund, the Professional must select the option to either Approve or Decline Client’s cancellation within 24 hours.
If the Professional approves the Cancellation and Refund, the Professional and Client agree that Payment Service Provider is authorized and irrevocably instructed to immediately release the payment for the Order, back to the Client.
If the Professional takes no action within 24 hours from the date and time of Cancellation and Refund request, the Professional and Client agree that Payment Service Provider is authorized and irrevocably instructed to immediately release the payment for the Order, back to the Client.
Once the Professional Declines the Cancellation and Refund, then the Professional or Client can request Lawzapo Dispute Assistance by using the ‘Create Dispute’ button (located on the Order page).
Once Dispute is created, the Order will be considered as “Disputed” and the Professional and Client will be offered Lawzapo Dispute Assistance (as described below).
Lawzapo – Dispute Assistance Program
7.5 If Client and the Professional fail to come to a mutual resolution by way of the Refund and Cancellation process as stated above, Lawzapo provides the dispute assistance program administered by Lawzapo (the “Dispute Assistance Program”) as a mechanism to resolve the dispute.
The Dispute Assistance Program is offered as a form of non-binding assistance to facilitate communication and potential resolution of disputes between the Clients and the Professionals.
The Dispute Assistance Program as administered by Lawzapo does not evaluate the quality or functionality of work and cannot render binding judgment or determination as to the parties’ respective rights to the disputed funds.
This Section applies to disputes filed by Clients or Professionals over funds that are held by the Payment Service Provider for the said Order, as of the date the dispute is filed (“Dispute”).
The Dispute under Dispute Assistance Program is to be completed within 14 calendar days from the date of Dispute.
In the event of a Dispute, funds for the Order will remain with the Payment Service Provider while the Dispute Assistance Program or Arbitration, as applicable, is being administered.
Administration of Dispute Assistance Program
7.6 Notice of Dispute: Once a dispute has been filed, the Lawzapo team that administers the Dispute Assistance Program (“Disputes Team”) will notify Client and Professional in writing of the Dispute via email on the User’s email address registered on the Site and request information and supporting documentation from the Users (“Notice of Dispute”).
7.7 Lack of Participation: Client and Professional must respond to the Notice of Dispute and clarifications within 5 calendar days.
If one party responds and the other party does not respond to every email regards the Notice of Dispute or clarification, within 5 calendar days, Client and Professional agree that the Disputes team to take into account the clarifications made available from the responding party and make suggestions accordingly.
If none of the parties respond to the Notice of Dispute or clarification, within 5 calendar days, Client and Professional agree that the lack of timely response would amount to cancellation of the Order and acts as an irrevocable authorization and instruction to the Payment Service Provider to release the funds back to the Client.
7.8 Non-Binding Assistance: After both Client and Professional or either respond to the Notice of Dispute, the Disputes Team will review the documentation submitted and any information available on the Site that pertains to the dispute. The Disputes Team will facilitate communication between the parties and help assess whether mutual resolution is possible. The Disputes Team does not evaluate the quality or functionality of work and cannot render binding judgment or determination as to the parties’ respective rights to the disputed funds.
7.8.1 If the Dispute Team Suggests to the Client to Approve the Order
– If the Client approves the Order, then the Order will be marked as Complete.
– If the Client takes no action within 5 calendar days from the date of request, then the Order will be automatically marked as ‘Complete’.
– If the Client Requests a Refund, then the request will be sent to the Professional to respond to the request.
7.8.2 If the Dispute Team Suggests to the Professional to Approve the Refund
The Client will need to request a Refund, and the request will be sent to the Professional to respond to the request:
– If the Professional approves the Refund, then the Order will be marked as Refunded.
– If the Professional takes no action within 5 calendar days from the date of request, then the Order will be automatically marked as ‘Refunded’.
– If the Professional Declines the Refund, then the Order will remain disputed and will be referred for Arbitration.
7.8.3 Resolution of Dispute: If the Disputes Team is able to facilitate a resolution between Client and Professional, and if Client and Professional agree to Refund or Completion of Order, then this will result in a closure of the Dispute.
7.8.4 No Resolution: In any of the following scenarios:
– If no resolution of the dispute has been reached within 14 calendar days of the Notice of Dispute,
– If the Disputes Team determines in its sole discretion that no resolution between the parties is possible through the Dispute Assistance Program,
– If the Professional Declines the Refund Request,
then the Disputes Team will issue a “Notice of Non-Resolution” and the dispute will be referred to Arbitration, as mentioned below.
Arbitration Procedure
7.9 Arbitration – After a “Notice of Non-Resolution” is issued from the Lawzapo Disputes Team, Professional and Client each has the right to demand Arbitration of an Order or Job Agreement.
In any Arbitration, each of you and the other User is a “Dispute Party,” and collectively you are the “Dispute Parties.”
Any Arbitration under this Section will be conducted by Lawzapo or a third-party Arbitration service chosen by Lawzapo (the “Arbitration Service Provider”).
7.10 Notice of Arbitration Demand: Client and Professional have 7 calendar days after receiving the Notice of Non-Resolution to notify Lawzapo via a dispute ticket (by email) of their intent to initiate Arbitration and to submit payment. The Lawzapo Dispute Team will then provide a “Notice of Arbitration Demand” to both Client and Professional and provide the Dispute Parties with information on how to submit Client’s or Professional’s applicable portion of the costs of Arbitration (the “Arbitration Payment”).
7.11 Arbitration Fees – The fee for Arbitrations, is as mentioned in Para 8.3 of the Terms of Service.
7.12 Arbitration Participation
7.12.1 Non-participation by both parties: If both Dispute Parties decline to take the matter to Arbitration or do not make the Arbitration Payment within 7 calendar days of the Notice of Non-Resolution, Client and Professional agree that the Payment Service Provider is authorized and irrevocably instructed to immediately release the funds held, if any, to the Client’s primary payment method on file. This will close the Dispute ticket.
To the extent the parties wish to take legal action to enforce their contractual rights, Lawzapo may provide contact information on file for Client or Professional, consistent with Lawzapo’s Privacy Policy.
7.12.2 Non-participation by one party: If one party elects to take the matter to Arbitration and has submitted the Arbitration Payment (“Participating Party”), and the other party rejects Arbitration or fails to submit the Arbitration Payment or does not respond within 7 calendar days of the Notice of Non-Resolution (“Non-Participating Party”), Professional and Client agree that the Payment Service Provider is authorized and irrevocably instructed to immediately release the funds held, if any, to the Participating Party. This will close the Dispute ticket.
To the extent the parties wish to take legal action to enforce their contractual rights, Lawzapo may provide contact information on file for Client or Professional, consistent with Lawzapo’s Privacy Policy.
7.13 Arbitration Instructions: If both parties timely submit the Arbitration Payment, Lawzapo will instruct the parties on the process for initiating the Arbitration with the Arbitration Service Provider. After the parties have initiated the Arbitration, Lawzapo will provide the Arbitration Service Provider with relevant documentation, including information collected in the Dispute and contents of the Order. The scope of Arbitration may cover the entirety of the Job and Order Agreement previously funded, approved, and released.
7.14 Arbitration Award – Client and Professional agree that the arbitrator of the Arbitration Service Provider is authorized to decide the Dispute within its sole discretion. You agree that the arbitrator’s award is final and binding, that it may be entered in and enforced by any court of competent jurisdiction, and that if the arbitrator delivers notice of any award to Lawzapo, then Lawzapo and Payment Service Provider have the right to treat such notice as conclusive and act in reliance thereon.
7.15 Responsibility for Services or Payments – Lawzapo and Affiliates merely provide a platform for Internet payment services. Lawzapo, Payment Service Provider, Related Parties and Affiliates do not have any responsibility or control over the Professional Services that Client purchases. Nothing in this Agreement deems or will be interpreted to deem Lawzapo or any Affiliate as Client’s or Professional’s agent with respect to any Professional Services, or expand or modify any warranty, liability or indemnity stated in the Terms of Service. For example, Lawzapo does not guarantee the performance, functionality, quality, or timeliness of Professional Services or that a Client can or will make payments.
Conduct by the Arbitration Service Provider
7.16 Arbitrator selection – All Arbitrations are conducted by a single arbitrator. The arbitrator is selected based on jurisdiction of the matter, skillset, experience, impartiality and neutrality, amongst other factors. The arbitrator is required to render a ruling fairly, independently, impartially and without any conflict of interest. The arbitrator will provide a ruling over the matter, but cannot provide independent legal advice to any party.
7.17 Rules of the proceedings
(a) The language of the Arbitration will be English.
(b) All proceedings will be “on documents,” unless the parties opt for and fund payment for the additional cost of a live hearing. The evidence admissible will consist solely and exclusively of documents and communications between the parties and related to the contract, and testimony if a live hearing is conducted. The arbitrator’s award will be based on the supporting, relevant, admissible documents and statements. Once arbitration is initiated, the failure of one party or the other to respond to an arbitrator request or otherwise continue to participate in the Arbitration will not prevent the arbitrator from making an award.
(c) Each party is given an opportunity to submit, in writing or through digital representations, the party’s testimony and supporting evidence through the Arbitrator’s process and platform. Each party is also given an opportunity to rebut the other party’s testimony or supporting evidence. All testimony submitted to Arbitrator is submitted under penalty of perjury. Failure to respond to a claim will lead to a waiver of any defenses and may result in an entry of default.
(d) All properly submitted testimony and evidence will be reviewed by the arbitrator after the parties complete their submissions.
(e) The Arbitration generally will conclude within 30 calendar days from the date of Arbitration Payment by both Dispute Parties, with reasonable extensions provided only as necessary.
(f) All awards will be final and non-appealable, and will be enforceable by any court of competent jurisdiction.
7.18 The Award – The Arbitration Service Provider will provide Lawzapo and the parties with a written award promptly upon the conclusion of the Arbitration, and in no event later than 7 calendar days after conclusion of the Arbitration. At the arbitrator’s sole discretion, the arbitrator may provide written reasons for the Award to the parties. The arbitrator may also issue orders to protect the confidentiality of proprietary information. Once rendered, an arbitrator’s award is final, and cannot be appealed. The award will only be modified or edited after it is issued if such change is due to the arbitrator’s error or otherwise at the arbitrator’s discretion.
Once the Award is received by Lawzapo, Lawzapo to communicate the same to the Payment Service Provider and the Payment Service Provider to implement the directions of the Award within 7 calendar days.
Cancellation of Order
7.19 During the Dispute Assistance Program, Lawzapo at its sole discretion, may cancel orders based on, but not limited to, the following reasons:
Eligibility to cancel an order will be assessed by Disputes Team, based on a number of factors, including violations of our Terms of Service and/or our Community Standards, general misconduct, and improper usage of the Lawzapo delivery system.
7.19.1 Ongoing orders (after requirements were submitted to the Professional and before the Professional delivers on Lawzapo):
(a) The Professional is unresponsive for more than 24 hours
(b) Users are abusive towards the other party through threats of low ratings or leveraging order materials (such as logins, personal information) against each other.
(c) Users supplied or included copyright / trademark infringing materials as part of their requirements or the Professional’s delivery.
(d) The User is no longer an active Lawzapo user due to Terms of Service violations or closure of their account.
7.19.2 Delivered Orders (after the Professional clicks ‘Final Delivery’ and before the order is marked as “Complete”)
(a) The Professional uses the Delivery system to extend the delivery due date to complete the requested service without providing the final delivered service. Note: Multiple reported offenses will result in permanent suspension of your account.
(b) The Professional delivers no files and / or proof of work related to the agreed upon order requirements. Note: Subjectivity of the materials in question will be reviewed by our Customer Support team / Disputes Team.
(c) The Professional requests additional payments, on or off the Lawzapo platform, by withholding the final delivery of services directly related to the agreed requirements.
(d) The Professional is withholding the final delivery of services for improved ratings.
(e) Users who abuse the Request Revisions button to gain more services from Professionals beyond the agreed requirements.
(f) Users who threaten to leave a damaging review to gain more services from the Professional not related to the agreed requirements.
7.19.3 Completed Orders (after the order is marked as “Complete” and before the 14-days or 7-days limitation)
(a) Users who have been reported to use copyright / trademark infringing materials after verification and with proof.
(b) Lawzapo Customer Support / Disputes Team will review cases of Final Delivery manipulation that prevents users from requesting Cancellation and Refund on the Order Page before the order was to be marked as Complete.
7.19.4 Orders beyond 14 or 7 days limit – In rare circumstances where Lawzapo finds it appropriate, and at its own discretion, our Customer Support team / Disputes Team, may cancel a completed Order even after 14 days have passed from its completion (7 days in case of Level 2 or Top Rated Seller). In such cases, the amounts paid for the cancelled order will be returned to the Client’s Source Account and will be deducted from the Professional’s Earnings or, if there are no sufficient amounts in the Professional’s Earnings, from future Earnings of such Professional, or could be recovered from the Professional under various laws.
7.19.5 Filing a transaction dispute or reversing a payment through your payment provider or your bank is a violation of these Terms of Service. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
7.19.6 Lawzapo, through the Payment Service Provider, reserves the right to cancel orders or place funds on hold for any suspected fraudulent transactions made on the Site.
7.19.7 All transfer and assignment of intellectual property to the Client shall be subject to full payment and the delivery may not be used if payment is cancelled for any reason.
7.19.8 Orders are not eligible to be cancelled based on the quality of service / materials delivered by the Professional if the service was rendered as described in the Job Page. You may rate your experience with the Professional on the Order Page, including the overall level of service quality received.
7.19.9 Any non-permitted usage of Lawzapo encountered during an Order, after being reviewed by our Customer Support team, may result in the order being cancelled. This includes, but not limited to; harassment, unlawful behaviour, or other violations of Lawzapo’s Terms of Service.
Other Terms
7.20 Notices – All notices to a User required under the Terms of Service will be made via email sent by Lawzapo to the User’s registered email address. Users are solely responsible for maintaining a current, active email address registered with Lawzapo, for checking their registered email address and for responding to notices sent by Lawzapo to the User’s registered email address.
7.21 Abuse – Lawzapo, in its sole discretion, reserves the right to suspend or terminate your User Account, immediately upon giving notice to you if Lawzapo believes you may be abusing the Dispute Assistance Program or as otherwise permitted by the Terms of Service, which may impact your ability to withdraw funds. However, any disputes for any Jobs that existed prior to termination will be subject to the Terms of Service.
7.22 Chargebacks – Lawzapo reviews cases of payment provider chargebacks and disputes on behalf of Professionals. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Professional’s favour. If the chargeback case allows, Lawzapo (or one of Lawzapo’s Payment Service Providers) will return parts or full Available Income back to Professionals, otherwise the chargeback amount will be borne by the Professional.
7.23 Refunds – Amounts Paid by Clients – In case of Cancellations and Refunds are accepted and approved, Lawzapo (via Payment Service Provider) will refund payments made for cancelled orders back to your payment provider or source account. The refund will be based on your payment method(s), amount and currency.
The funds will be returned to the Client’s source account within 7-10 days post approval of the Refund and Cancellation.
To prevent fraud and abuse, we limit the total amount of times users can request a refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.
If you paid for an Order in a currency other than currencies supported by the Payment Service Providers, and your Order was later cancelled for any reason, the amount returned to your source account may be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same currency value as on the date of payment.
No refunds will be provided to the Clients or claims by any third party, under any circumstances, for the below charges paid by the Clients to Lawzapo:
(i) Membership Fee
(ii) Arbitration Fee (if paid by both parties)
7.24 Refunds – Amounts Paid by Professionals – No refunds will be provided to the Professionals or claims by any third party, under any circumstances, for the below charges paid by the Professional to Lawzapo:
(i) Platform Fee
(ii) Membership Fee
(iii) Arbitration Fee (if paid by both parties)
After Order Finality
7.25 Order is “Complete” – Once the Order is Approved by the Client or by the Terms of Service or if the Arbitrator awards a ruling in favour of the Professional, the Order is marked as “Complete”.
Last updated: 25 July 2023
8. Platform Pricing
Professionals and Clients are required to pay the following types of fees. Please note that all fees are listed exclusive of any GST or value-added tax (VAT) or similar taxes that may apply. It’s important to note that all service fees, are non-refundable.
Fee Avoidance – Any action by a Seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by Lawzapo. This includes, for example, encouraging buyers to purchase a service through another avenue / method. A transaction initiated on Lawzapo may not be completed off of Lawzapo. The price stated in each Case Catalog listing description must be an accurate representation of the service. Sellers may not alter the listing’s / service price before / after a sale for the purpose of avoiding Lawzapo fees.
For Professionals
8.1 Transaction Fee – For every Order marked as “Complete”, Lawzapo charges and raises an invoice on the Professional, to collect a fee for the use of the services (including Site services, invoicing, reporting, payment, dispute resolution services, customer support) (the “ Transaction Fee”), calculated at 11% on the Professional Fees.
Transaction Fee once paid, are not refundable or transferable, under any circumstance.
Payment of Transaction fee
The invoice for Transaction Fee would be raised by LawZapo, on the Professional, in the currency of the Client Order, and the invoice is payable in the currency in which it is issued by Lawzapo.
You can complete the payment from your Cash Fund Balance, and the same is reflected in your payment account.
In case the Transaction Fee is not paid by the Professional for 24 hours from the date and time of the Client Order time, then the Client Order would be cancelled and amounts would be refunded to the Client and the Payment Service Provider to release the funds to the Professional.
Note: Once the Professional marks the Order for FINAL DELIVERY, the amount pertaining to the Order gets captured and the Payment Gateway charges are levied. In case where such Payment Gateway charges are levied on LawZapo, then such charges would not be refundable by LawZapo under any circumstances.
8.2 Membership Fee – Lawzapo provides Registered Users with several different membership options.
You can transact on the Site as either an Client or Professional, as a free member, or gain additional benefits as a paid member by upgrading to a paid plan, as detailed in the membership plans found here.
Membership Plans, benefits and prices are updated periodically at the discretion of Lawzapo.
Auto-renew. Lawzapo’s automatic renewals feature will automatically renew your membership at the end of the one-month period, unless you choose to not use automatic renewals for your account. You will be charged the membership fee for each month until you cancel automatic renewals. You can see automatic listing status in your Dashboard, and may cancel automatic renewals at any time by selecting “Manual” instead of “Automatic” in the “Renewal Options” in the Dashboard under Memberships. Once you cancel, you will only be charged for the current listing period.
Membership Plans once paid, are not refundable or transferable, under any circumstance.
8.3 Listing Fee – Lawzapo provides Registered Users with several different membership options.
You will be charged a quarterly listing fee of 0.50 USD (For Non-India sellers) or Rs 45 (For India Sellers) for each Case Catalog that you list on Lawzapo.com. You will only be charged a listing fee for creating or renewing a listing on Lawzapo; there is no fee for editing a listing. You will be charged a listing fee whether or not the listed service sells. Lawzapo.com Case Catalog listings expire after every quarter. Listing fees are reflected in your payment account and deducted at the time the listing is published or renewed.
Auto-renew. Lawzapo’s automatic renewals feature will automatically renew your listings at the end of the one-quarter listing period, unless you choose to not use automatic renewals for a particular listing or for your account. You will be charged the listing fee for each of these Case Catalog listings until you cancel automatic renewals. You can see automatic listing status in your Listings Manager, and may cancel automatic renewals at any time by selecting “Manual” instead of “Automatic” in the “Renewal Options” in the Listings Manager. Once you cancel, you will only be charged for the current listing period.
Listing Fee Plans, benefits and prices are updated periodically at the discretion of Lawzapo.
Listing Fee once paid, is not refundable or transferable, under any circumstance.
For Professionals and Clients
8.4 Arbitration Fees – The fee for Arbitrations, irrespective of the nature of resolution and any resulting disbursements, Lawzapo charges an Arbitration Service Fee, equal to the greater of one hundred dollars (USD $100.00) and five percent (5%) of the total amount paid by an Client for the applicable Order in Dispute to which such payment relates.
The Client and Professional may also choose to pay a $450 fee to have a live hearing with the arbitrator as part of the Arbitration; this additional service and cost is completely optional.
All fees will be collected at the start of the arbitration. For all claims, Client and Professional will each be responsible for paying 50% of the Arbitration Fee. They will also share the cost of the live hearing if they choose that option.
Refund of Arbitration Fee
Arbitration Fee once paid, by both Dispute Parties, are not refundable or transferable, under any circumstance.
Arbitration Fee if paid by one Dispute Party and not paid by the other Dispute Party, then the Arbitration fee paid by the Dispute Party is refunded.
Authorization to collect Arbitration Fees
When you electronically authorize payment of the invoice for the Arbitration Fee as emailed to you by Lawzapo, you irrevocably authorize and instruct (i) Payment Service Provider, as your agent, to charge your Payment Method for the amount of the payment; and (ii) Payment Service Provider, to release that amount and pay it to Lawzapo only once the Other Dispute Party has also made the payment for Arbitration Fee.
In case the other Dispute Party does not pay within 7 calendar days of the Notice of Non-Resolution, the Payment Service Provider is instructed to refund the amounts back to the source account.
8.5 Support services – Lawzapo provides Registered Users with various support services from time to time via the subdomains
Depending on the service required, you can transact on the subdomains as Registered Users.
The products, services, terms, benefits and prices are updated periodically at the sole discretion of Lawzapo.
Products or services once paid for by you, are not refundable or transferable, under any circumstance.
For Clients
5.10 Service Fees – For every Order, the Legal Professional charges the Client, and collects a handling fee (the “ Service Fee”), calculated at 5.5% on the Professional Fee.
Service fees are in addition to the price shown on the site, and in any event, any such amounts will always be displayed to the Client before payment
Last updated: 25 July 2023
9. Professional’s Earnings and Withdrawals
9.1 Lawzapo partners with Payment Service Providers for purposes of collecting payments from Clients, transferring such payments from Clients to Professionals, and holding funds in connection with Earning balances. All Professional’s payments services in connection with the withdrawal of funds on the Lawzapo platform are performed by Lawzapo’s Payment Service Providers.
9.2 All amounts in relation to earnings and withdrawal is on the Earnings page, currency-wise.
Professional hereby irrevocably authorizes and instructs Lawzapo (via the Payment Service Provider, as applicable) to withhold the Earnings unless the conditions in this Terms of Service are met.
Professionals can withdraw amounts currency-wise.
“Total Income” and “Pending Income”
9.3 Total Income is the total amount (during lifetime) accredited to Professional’s Earnings account, which has been available to the Professional for withdrawal (during lifetime).
Order amount is in “Indian Rupee (INR)” currency
9.4 When a Client pays to Lawzapo (via the Payment Service Provider, as applicable) for a Job or Order, the amount paid by the Client less the Platform Fee, net amount is accredited to Professional’s Earnings account as “Pending Income”.
9.5 The Pending Income amount, is accredited to Professional’s Earnings account as “Total Income” only if:
– The Order is marked as Complete
– The safety clearance period is completed
Only once the Order is Approved or if the Arbitrator awards a ruling in favour of the Professional, the Order is marked as “Complete”.
The safety clearance period for each Professional Level is as below:
(i) For New and Level 1 Professional – 14 days after Order is marked as Complete
(ii) For Level 2 and Top Rated Professional – 7 days after Order is marked as Complete
Note: The safety clearance period for Professionals will NOT apply in case the Order or Job has been Disputed at any stage.
(Means if the Professional or Client at any stage of the Job or Order has created a Dispute, then such Order or Job once resolved, would not require to go through the safety clearance period.)
Order amount is in currency other than “Indian Rupee (INR)”
9.6 When a Client pays to Lawzapo (via the Payment Service Provider, as applicable) for a Job, the amount paid by the Client, is accredited to Professional’s Earnings account as “Pending Income”.
9.7 The Pending Income amount, is accredited to Professional’s Earnings account as “Total Income” only if:
– The Order is marked as Complete
– The safety clearance period (mentioned above) is completed
– The invoice for Platform Fee is paid by the Professional and credited to Lawzapo’s Bank accounts
Income Withdrawn
9.8 The total withdrawal amount requested is shown under “Income Withdrawn” on Earnings page. This includes sum of all withdrawal requests made, currency-wise.
Available Income
9.9 “Available Income” is the ‘Total Income’, less the total ‘Income Withdrawn’ by the Professional (during lifetime), currency-wise.
The amount shown as “Available Income”, reflects the net amount available for Withdrawal.
Withdrawals can only be made only from amounts reflected in ‘Available Income’.
Withdrawal Request
9.10 To withdraw your Available Income, you must have an account with at least one of Lawzapo’s Payment Service Providers for the withdrawal methods listed here.
Your Lawzapo profile can be associated with only one account from each Lawzapo withdrawal method. A Payment Service Provider withdrawal account can be associated with only one Lawzapo profile.
9.11 To withdraw the Available Income, you will need to raise a request on Lawzapo Earnings page using the “Withdraw Now” button.
Using one of withdrawal options, you must click on the designated Payment Service Provider, and mention the amount and currency, to initiate the withdrawal process.
Once the Withdrawal Request is raised, Lawzapo’s (via the Payment Service Provider, as applicable) is responsible for remitting the funds to the Professional in the manner described in these Terms of Service.
The Withdrawal Request raised by you along with the approval status is reflected in the “Payouts history” section on the Earnings page.
9.12 Withdrawal fees imposed by the Payment Service Provider may vary depending on the withdrawal method.
Withdrawal charges are listed here.
9.13 Withdrawals are final and cannot be undone. Lawzapo or Payment Service Provider will not be able to reverse this process once it has begun.
9.14 If the Professional chooses to withdraw funds in a currency other than the currency in which the respective Job is invoiced for, the Payment Service Provider, as applicable, may offer conversion service, and may impose a foreign currency conversion charge, and the rate may differ from rates that are in effect on the date of the payment.
9.15 For security concerns, Lawzapo may temporarily disable a Professional’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behaviour reported by other users, or associating multiple Lawzapo accounts to a single withdrawal provider.
9.16 Professionals will be able to withdraw their Available Income from disabled accounts after a safety period of 90 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to Lawzapo’s approval.
Last updated: 25 July 2023
10. Invoicing
10.1 Registered Users agree to receive invoices and / or payment receipts from Lawzapo, in electronic form as PDF documents, by email or through the Site.
10.2 Users are responsible for paying any direct or indirect taxes, including any GST, VAT or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction. Users represent and warrant that they comply, and will comply at all times, with their obligations under tax, charges, levy, duty, etc provisions in their jurisdiction.
Last updated: 25 July 2023
11. Reviews
11.1 Reviews provided by Clients are an essential part of Lawzapo’s rating system.
Reviews will not be removed unless there are clear violations of our Terms of Service and/or our Community Standards.
11.2 To prevent any misuse of our review system, all reviews must come from legitimate and eligible Orders. Purchases arranged, determined to artificially enhance Professional’s ratings, or to abuse the Lawzapo platform with purchases from additional accounts, will result in a permanent suspension of all related accounts.
11.3 Withholding the delivery of services, files, or information required to complete the Job with the intent to gain favourable reviews or additional services is prohibited. Professionals may not solicit the removal of feedback reviews from their Clients through mutual cancellations.
11.4 Once Clients have completed their reviews, or the applicable review period have passed, all posted reviews are made public.
11.5 Work Samples may be added to a Professional’s Live Portfolio on their Profile and Case Catalog page.
Lawzapo retains the right to use all publicly published delivered works for Lawzapo marketing and promotional purposes
Last updated: 25 July 2023
12. Questions and Answers
12.1 Client can choose to submit a Question on Lawzapo. Once submitted, Lawzapo may require approval of the Question. The Questions may be delayed before processing.
Once approved by Lawzapo, the Question will be publicly displayed on the Site and viewable by all Site visitors.
The Question can be responded by a Professional by way of an “Answer”. Client cannot choose the Professional that should respond the Question submitted.
Once a Professional responds to the Question, the Client will be intimated via email.
The Client also gives consent to the Professional, to contact the Client on the phone number provided.
The Client will not be charged any fees for posting a Question or for the Professional providing the Answers.
Also, any answers you receive from the Professionals to the Questions will not involve any Attorney-client or lawyer-client relationship and will be publicly displayed and viewable by all Site visitors.
WE DO NOT IN ANY WAY ENDORSE ANY INDIVIDUAL DESCRIBED HEREIN. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON SUCH INFORMATION OR ANSWERS OR RESPONSES RECEIVED FROM THE PROFESSIONAL.
No Responsibility for Posts
12.2 Lawzapo does not review or approve the questions or answers submitted to Lawzapo. The views expressed therein are those of the posting Users and Lawyers / Professionals and do not necessarily reflect those of Lawzapo.
Lawzapo assumes no responsibility for the posts or the information contained therein, nor does it make any claims, promises or guarantees about the accuracy, suitability, competence or completeness of any of the information or advice in the posts. Use the advice and information provided at your own risk.
Ownership of Content
12.3 By submitting a Question to Lawzapo, you understand and agree that your question and any answer provided by Lawyer / Professional will become part of the Lawzapo public database and the sole property of Lawzapo.
12.4 Thus, as to all Questions and any Answers, you agree that, without any compensation to you, Lawzapo will own all rights to the submitted questions and answers (including any intellectual property and moral rights) and will have the sole unrestricted right to use, reproduce, edit, modify, sell, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display the submitted content (in whole or in part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, for the full term of any rights that may exist in the content.
12.5 Lawzapo has full rights to publish the free advice provided to the Clients on the Site and in any external communication for public knowledge sharing. We strongly advice you NOT TO mention any sensitive details such as person / party / company’s name as part of your (i) Question or (ii) Description (iii) Answer / Response, as you may be liable for the same.
Inquiries and Contact Term.
12.6 BY USING OUR SITES AND SERVICES OR ACCESSING, YOU ACKNOWLEDGE AND ACCEPT THAT SUBMITTING YOUR TELEPHONE NUMBER TO US VIA THE SITES AND SERVICES CONSTITUTES AN INQUIRY TO US, AND THAT WE OR PROFESSIONALS OR OUR AFFILIATES MAY CONTACT YOU AT THE NUMBER SUBMITTED EVEN IF SUCH NUMBER APPEARS ON ANY DO NOT CALL LISTS.
You authorize us to contact you by telephone at the number you have provided. Telephone calls may include prerecorded or artificial voice messages and calls using an automatic telephone dialing system. Your consent is not a condition of your purchase.
You agree that any calls to or from us may be monitored or recorded for training or quality assurance purposes.
BY USING OUR SITES AND SERVICES OR ACCESSING, YOU ACKNOWLEDGE AND ACCEPT THAT SUBMITTING YOUR EMAIL ADDRESS TO US VIA THE SITES AND SERVICES CONSTITUTES AN INQUIRY TO US, AND THAT WE OR PROFESSIONALS OR OUR AFFILIATES MAY CONTACT YOU AT THE EMAIL ADDRESS SUBMITTED EVEN IF SUCH EMAIL ADDRESS APPEARS ON ANY DO NOT CONTACT LISTS.
12.7 Lawzapo has multiple Professionals for the same category or practice area and there might be instances wherein a similar question has been answered in different ways by the Professional(s). Lawzapo takes no liability towards these different opinions and answers of the Professionals and encourages you to take another opinion from ‘your’ Professional / Lawyer / Attorney, or alternately decide which opinion to go ahead with based on merits and logical conclusions.
All of the materials and information on the Site are provided for informational purposes only, and may not reflect current legal developments or variances in the law of different jurisdictions. The materials and information on the Site do not necessarily reflect the opinions of the Attorneys or Lawyers of the Law Firms, their partners, clients or affiliates. The information in the Site is not guaranteed to be correct, complete or up to date. The mere receipt of an e-mail from or a “post” on the Site does not create an Attorney-client or Lawyer-client relationship. The applicable Attorney / Lawyer / Law Firm is solely responsible for providing its services to you, and you agree that Lawzapo shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of such services (including, without limitation, claims based on malpractice). You agree that any claim arising out of your relationship with a Law Firm or Lawyer Attorney shall be brought solely against such Law Firm or Lawyer or Attorney, and neither Lawzapo nor any of its licensors or affiliates shall be included within any such claim.
Last updated: 25 July 2023
13. Proprietary Rights Infringement Reporting Procedures
13.1 Lawzapo respects the intellectual property rights of others and seeks to offer a platform which contains no content that violates those rights. To promote these objectives, we provide a process for submission of complaints concerning content posted by our users. Our policy and procedures are described and referenced below.
Lawzapo’s content is based on User Generated Content. Lawzapo does not check user uploaded/created content for violations of copyright or trademark or any other rights.
However, if you believe any of the uploaded content violates your copyright or trademark or other rights, you should follow the process below. Lawzapo looks into reported violations and removes or disables content shown to be violating third party rights.
Copyright Infringement Claims
13.2 If you believe in good faith that your copyright has been infringed, you may submit a written communication, a copyright infringement notice (“Notice”), that contains all of the following:
1. An electronic or physical signature, of the person authorized to act on behalf of the owner of the copyright interest.
2. Identification of your copyrighted work that you claim has been infringed and what is protected under the copyright(s) that you are referring to. Provide a URL or link to where the material is located, if possible.
3. A short description of how our user(s) allegedly infringe(s) your copyright(s)
4. Your copyright certificate(s)/designation(s) and the type, e.g., registered or unregistered
5. Proof of your copyrights ownership, such as the registration number or a copy of the registration certificate
6. A description specifying the location on our Site(s) of the material that you claim is infringing, including a URL or link to where the material is located. Provide information reasonably sufficient to enable us to locate it.
7. Your complete name, address, email address, and telephone number.
8. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
9. A statement made under penalty of perjury that the information provided in the notice is accurate and that you are the copyright owner or the owner of an exclusive right that is being infringed, or are authorized to make the complaint on behalf of the copyright owner or the owner of an exclusive right that is being infringed.
13.3 Please submit your notice to Lawzapo by email to legalnotice@lawzapo.com
13.4 Note that we will provide the user who is allegedly infringing your copyright or the exclusive right with information about the Notice and allow them to respond. In response to a Notice, Lawzapo may remove or disable access to the allegedly infringing material, and take such other actions Lawzapo deems appropriate in its sole discretion. Please bear in mind that you may be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that material is infringing. We will attempt to contact the poster of the allegedly infringing material so that the poster may provide a counter notification (the “Counter-Notice”) as described below.
13.5 If you believe that a notice of copyright infringement has been improperly submitted against you, you may submit a Counter-Notice. You may provide a written communication that contains all of the following:
1. Your physical or electronic signature.
2. An identification of the material that has been removed or to which access has been disabled, including the specific URL or link, and the location at which the material appeared before it was removed or access disabled.
3. A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
4. Adequate information by which we can contact you, your full name, your email address, your mailing address, your contact number.
5. A statement that you consent that you will accept service of process from the complainant submitting the notice or his / her authorized agent.
13.6 Please submit your notice-reply to Lawzapo by email to legalnotice@lawzapo.com
Trademark and Other Intellectual Property Right Infringement Notices
13.7 If you believe in good faith that your Trademark and / or Other Intellectual Property Rights has been infringed, you may submit a written communication, a Trademark or Other Intellectual Property Right Infringement notice (“TM Notice”), that contains all of the following:
1. An electronic or physical signature, of the person authorized to act on behalf of the owner of the Trademark and / or Other Intellectual Property Rights.
2. Identification of your Trademark and / or Other Intellectual Property Rights work that you claim has been infringed and what is protected under the Trademark and / or Other Intellectual Property Rights(s) that you are referring to. Provide a URL or link to where the material is located, if possible.
3. A short description of how our user(s) allegedly infringe(s) your Trademark and / or Other Intellectual Property Right(s)
4. Your Trademark and / or Other Intellectual Property Rights certificate(s)/designation(s) and the type, e.g., registered or unregistered
5. Proof of your Trademark and / or Other Intellectual Property Rights ownership, such as the registration number and a copy of the registration certificate
6. A description specifying the location on our Site(s) of the material that you claim is infringing, including a URL or link to where the material is located. Provide information reasonably sufficient to enable us to locate it.
7. Your complete name, address, email address, and telephone number.
8. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the Trademark and / or Other Intellectual Property Rights owner, its agent, or the law.
9. A statement made under penalty of perjury that the information provided in the notice is accurate and that you are the Trademark and / or Other Intellectual Property Rights owner or the owner of an exclusive right that is being infringed, or are authorized to make the complaint on behalf of the Trademark and / or Other Intellectual Property Rights owner or the owner of an exclusive right that is being infringed.
13.8 Please submit your notice to Lawzapo by email to legalnotice@lawzapo.com
13.9 Note that we will provide the user who is allegedly infringing your Trademark and / or Other Intellectual Property Rights with information about the TM Notice and allow them to respond. In response to a TM Notice, Lawzapo may remove or disable access to the allegedly infringing material, and take such other actions Lawzapo deems appropriate in its sole discretion.
13.10 Please bear in mind that you may be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that material is infringing.
13.11 In cases where the allegedly infringing user provides us with information indicating that it is permitted to post the allegedly infringing material, we may notify you and then replace the removed or disabled material.
Repeat Infringers
13.12 It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
Last updated: 25 July 2023
14. User Conduct and Protection
14.1 Lawzapo enables people around the world to create, share, sell and purchase nearly any legal or related service they need at an unbeatable value.
Lawzapo maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Lawzapo. This section relates to the expected conduct Users should adhere to while interacting with each other on Lawzapo.
To report a violation of our Terms of Service and/or our Community Standards, User Misconduct, or inquiries regarding your account, please contact our Customer Support team here.
In-person conduct
14.2 Certain Jobs that offer local services might require Clients and Professionals to meet in person in order for the Professional to perform the service. In such cases, users should note that Lawzapo does not guarantee the behaviour, conduct, safety, suitability or ability of either Clients or Professionals. Both Clients and Professionals agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and Lawzapo has no responsibility or liability related to any local services provided by the Professionals. In the event that the service is performed on the Clients’ or Professionals’ premises, Clients or Professionals are encouraged to maintain proper insurance policies to cover their liability as the premise owner. Lawzapo’s Terms of Service and Community Standards remain applicable to Orders that are performed outside of the marketplace (including, among others, the restrictions on Unlawful Use, Inappropriate Behaviour & Language, and Targeted Abuse).
Other Terms
14.3 Lawzapo does not provide any guarantee of the level of service offered to Clients. You may use the dispute resolution tools provided to you in the Order Page or contact Lawzapo Customer Support.
Lawzapo does not provide protection for users who interact or transact outside of the Lawzapo platform.
Rude, abusive, improper language, or violent messages will not be tolerated and may result in an account warning or the suspension / removal of your account.
14.4 Lawzapo is open to everyone. You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.
14.5 Users should not submit proposals or solicit parties introduced through Lawzapo to contract, engage with, or pay outside of Lawzapo.
14.6 Our Sites offers you several ways to identify and locate an attorney, other legal professionals, lawyers, law firms, legal services, information on lawyers and law firms, willing to contact you with your permission. We make no recommendation as to any such Professional. The decision to retain an attorney or a legal Professional is an important one, and one that you must make carefully based on your own judgment and evaluation of that Professional.
For a Client, our Site is only one source of information among the many sources that are available to you. You may wish to consider multiple sources in order to make an informed selection decision regards hiring a Professional or purchasing a Job.
The details regards the Professional or the Case Catalogs may contain inaccurate, incomplete or outdated information. You must independently verify the accuracy of any information you obtain from the Site.
You are solely responsible for making a selection of a Professional, and determining whether the information you obtain through your use of our Site is suitable for your purposes. Any agreements regarding services or fees is strictly between the Client and the Professional and do not involve Lawzapo in any way.
14.7 The release and security of any sensitive or confidential information transmitted by you to any Professional is your sole responsibility.
We do not make any representation, guarantee or warranty (express or implied) as to the legal ability, competence, quality, or reliability of any services provided by any of the Professional. Prior to inclusion on the Site, we may confirm a Professional’s status with the applicable licence or degree, based on the documents shared by the Professional; however, we do not perform ongoing reviews of a Professional’s status and we do not and have not investigated or vetted the qualifications, experience or documents submitted to us or other matters related to the Professionals or any services or Jobs. You must independently verify the qualifications of any such legal Professionals and services or Jobs.
The selection of a participating Professional as part of the legal services is the result of a neutral process that involves no evaluative judgment on our part and when a Professional is included, it does not mean that the Professional is the “best” or “right” lawyer or attorney or service for your needs or that the Professional is otherwise preferred over other Professionals. Further, the selection of a participating Professional as a part of the legal services is not based on an analysis of your potential legal problem.
14.8 Ratings of a Professional in any of the services are not an endorsement of the particular Professional, and does not guarantee the Professional’s quality, competence, or character. Ratings are assessments based on data provided by Registered Users.
14.9 We cannot and do not perform any check for conflicts of interest between you and a Professional.
14.10 When using the Site, you may be required to provide some personal information such as name, address, email address, or telephone number. If provided, you grant us a worldwide, royalty-free, non-exclusive and fully sublicensable license to use, distribute, reproduce, modify, assign, publish and translate personal information solely for the purpose of enabling your use of the Site.
14.11 You also should be aware that certain states and jurisdictions have special rules relating to legal services. You should contact your state or local jurisdiction authorities for more information.
14.12 Links to Third Party Sites. Our site and services may contain links to Sites controlled by parties other than us (each a “Third Party Site”). We are not responsible for and do not endorse or accept any responsibility for the availability, contents, products, services or use of any Third Party Site, any Site accessed from a Third Party Site or any changes or updates to such sites. We make no guarantees about the content or quality of the products or services provided by such sites. We are not responsible for webcasting or any other form of transmission received from any Third Party Site. You acknowledge that you bear all risks associated with access to and use of content provided on a Third Party Site and agree that we are not responsible for any loss or damage of any sort you may incur from dealing with a third party. You should contact the site administrator for the applicable Third Party Site if you have any concerns regarding such links or the content located on any such Third Party Site.
14.13 Users with the intention to defame competing Professionals by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Customer Support team.
14.14 Users are to refrain from spamming or soliciting previous Clients or Professionals to pursue removing/modifying reviews or cancelling orders that do not align on Order Cancellation or Feedback policies.
14.15 Users may report Case Catalogs to Customer Support that may be in violation of Lawzapo’s Terms of Service based on the reported Case Catalog’s replicated similarity to pre-existing services (copycat Case Catalogs).
14.16 Professionals warrant that any content included in their Case Catalogs shall be original work conceived by the Professionals and shall not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Case Catalogs, Professionals represent and warrant that they hold a valid license to use such music and/or footage and to include them in the deliverables.
14.17 If you come across any content that may violate our Terms of Service and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service. All cases are reviewed by Lawzapo. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information.
14.18 Users may receive a warning to their account for violations of our Terms of Service and/or our Community Standards or any user misconduct reported to Lawzapo. A warning will be sent to the user’s email address and may be displayed for such user on the Site. Warnings may limit account activity, and can lead to your account losing Professional statuses or becoming permanently disabled based on the severity of the violation.
Non-Permitted Usage
14.19 Adult Services & Pornography – Lawzapo does not allow any exchange of adult oriented or pornographic materials and services.
14.20 Inappropriate Behavior & Language – Communication on Lawzapo should be friendly, constructive, and professional. Lawzapo condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals and a system to rate orders.
14.21 Phishing and Spam – User’s security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another User’s account or computer environment is strictly prohibited. Please respect the User’s privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Case Catalogs or Jobs or Orders.
14.22 Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Professionals further confirm that whatever information they receive from the Client, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the Job to the Client. Any users who engage and communicate outside of Lawzapo Site or Platform will not be protected by our Terms of Service.
14.23 Authentic Lawzapo Profile – You may not create a false identity on Lawzapo, misrepresent your identity, create a Lawzapo profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. Lawzapo reserves the right to require Users to go through a verification process in order to use the Site (whether by using ID, phone, camera, etc.).
14.24 Fraud / Unlawful Use – You may not use Lawzapo for any unlawful purposes or to conduct illegal activities.
Abuse and Spam
14.25 Multiple Accounts – To prevent fraud and abuse, users are limited to one active Lawzapo account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Lawzapo community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of Lawzapo’s Terms of Service and/or our Community Standards is a cause for permanent suspension of all accounts.
14.26 Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on Lawzapo. This includes creating new multiple accounts to harass members through our message or ordering system.
14.27 Selling Accounts – You may not buy or sell Lawzapo accounts.
14.28 Proprietary Restrictions – The Site, including its general layout, look and feel, design, information, content and other materials available thereon, is exclusively owned by Lawzapo and protected by laws as applicable. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) remove any copyright notice, identification or any other proprietary notices; (iv) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site; (v) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (vi) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (vii) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same, (viii) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (ix) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (x) access or use the Site in any way not expressly permitted by these Terms of Service. Users also agree not to permit or authorize anyone else to do any of the foregoing.
Except for the limited right to use the Site according to these Terms of Service, Lawzapo owns all right, title and interest in and to the Site (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than User Generated Content) including, without limitation, the exclusive right to create derivative works.
Feedback Rights
14.29 To the extent that you provide Lawzapo with any comments, suggestions or other feedback regarding the Lawzapo platform or the Site as a whole, as well as other Lawzapo products or services (collective, the “Feedback”), you will be deemed to have granted Lawzapo an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. Lawzapo is under no obligation to implement any Feedback it may receive from users.
Confidentiality
14.30 Professionals should recognize that there might be a need for Clients to disclose certain confidential information to be used by Professionals for the purpose of delivering the ordered work, and to protect such confidential information from unauthorized use and disclosure. Therefore, Professionals agree to treat any information received from Clients as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Professionals specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the ordered work; and (vi) not to copy or reproduce any of the information without the Client’s permission.
General Terms
14.31 Lawzapo reserves the right to put any account on hold or permanently disable accounts due to breach of these Terms of Service and / or our Community Standards, including low quality services or deliveries, or due to any illegal or inappropriate use of the Site or services.
Violation of Lawzapo’s Terms of Service and/or our Community Standards may get your account disabled permanently.
Users with disabled accounts will not be able to sell or buy on Lawzapo.
Users who have violated our Terms of Service and / or our Community Standards and had their account disabled may contact our Customer Support team for more information surrounding the violation and status of the account.
14.32 Lawzapo may make changes to its Terms of Service from time to time. When these changes are made, Lawzapo will make a new copy of the terms of service available on this page.
You understand and agree that if you use Lawzapo after the date on which the Terms of Service have changed, Lawzapo will treat your use as acceptance of the updated Terms of Service.
14.33 Furthermore, Lawzapo is not responsible for the content, quality or the level of service provided by the Professionals (even if they are Pro Professionals, Top Rated Professionals, or otherwise). We provide no warranty with respect to the Job, their delivery, any communications between Clients and Professionals. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate services.
14.34 By offering a service, the Professionals undertakes that he/she has sufficient permissions, rights and/or licenses to provide, sell or resell the service that is offered on Lawzapo. Professionals listing online their Case Catalogs must comply with laws and terms of service. Failing to do so may result in removal of the Case Catalogs, as applicable, and may lead to the suspension of Professional’s account.
Ownership
14.35 Ownership and limitations: When purchasing a Case Catalog / Job on Lawzapo, unless clearly stated otherwise on the Professional’s Case Catalogs page/description or on the Job page/description, when the work is delivered, and subject to payment, the Client is granted all intellectual property rights, including but not limited to, copyright in the work delivered from the Professional, and the Professional waives any and all moral rights therein. Accordingly, the Professional expressly assigns to the Client the copyright in the delivered work. All transfer and assignment of intellectual property to the Client shall be subject to full payment for the Job, and the delivery may not be used if payment is cancelled for any reason. For removal of doubt, in custom created work, the delivered work and its copyright shall be the exclusive property of the Client and, upon delivery, the Professional agrees that it thereby, pursuant to these Terms of Service, assigns all right, title and interest in and to the delivered work to the Client.
14.36 Furthermore, Users (both Clients and Professionals) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to Lawzapo, including Job’s texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by Lawzapo for no consideration for any business purposes.
14.37 YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER LAWZAPO NOR ANY PERSON ASSOCIATED WITH LAWZAPO MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.
14.38 THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Discontinuation
14.39 We may add, modify or discontinue any feature, functionality or any other tool, within the Lawzapo Site, or suspend Lawzapo Site altogether, at our own discretion, at any time, and without further notice.
Notice
14.40 Lawzapo may provide notice to you, by e-mail to the e-mail address provided by you during registration, by a general notice on the Lawzapo Site.
You may give notice to Lawzapo via email to legalnotice@lawzapo.com
Assignment
14.41 We may assign this contract at any time to any parent, subsidiary, or any affiliated company, or as part of the sale to, merger with, or other transfer of our company to another entity. We will post a notice on the Site regarding any change of ownership so that you have the opportunity to discontinue your use of the Site or cancel your registration if you do not wish to continue to use the Site and the Services under the new ownership. You may not assign, transfer or sublicense these Terms of Use to anyone else and any attempt to do so in violation of this section shall be null and void.
Waiver and Severability of Terms
14.42 Our failure to exercise or enforce any right or provision of this agreement shall not constitute a waiver of such right or provision. If any provision of the agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the agreement shall remain in full force and effect.
Professional Ethics Notice
14.43 If you are an attorney / legal professional participating in any aspect of our Site, including but not limited to interactive areas, (a) you agree to draft content which is competent, appropriate, educational, and in accordance with your applicable law’s ethics requirements; (b) you represent and warrant that you are an attorney in good standing with a license to practice law in the jurisdiction and Courts as mentioned in your profile; (c) you represent and warrant that you are a professional in good standing with a degree as mentioned in your profile; (d) you agree to promptly notify us of any grievance, claim, reprimand, or censure brought against you, as well as resignation or other loss of license; and (e) you acknowledge that the Rules of Professional Conduct of the jurisdictions where you are licensed (“Rules”) apply to all aspects of your participation and that you will abide by these Rules. These Rules include, but are not limited to, the rules relating to advertising, solicitation of clients, rules regarding the establishment of attorney-client relationships, failure to maintain client confidences, unauthorized practice of law, and misrepresentations of fact. We disclaim all responsibility for your compliance with these Rules. We highly recommend that you include a disclaimer regarding the aforementioned advertising and ethics issues. We will have no liability to you arising out of or related to your compliance or noncompliance with such laws and rules, or related to our inclusion or failure to include a disclaimer.
Trial Period
14.44 Trial Services. If you register for a trial use of any products or services (a “Trial Period”), you must decide to purchase the product or services within the Trial Period in order to retain any content that you have posted or uploaded during the Trial Period. If you do not purchase the product or service by the end of the Trial Period, any applicable content will no longer be available and you cannot access or retrieve any of the data added or created during the Trial Period. Products or services with a Trial Period may be subject to additional terms.
Disable services
14.45 The Professional can disable a Case Catalog from its Dashboard – Service Listing Page.
Closure and disabling of accounts
14.46 The Account can only be closed by the Registered User. You can send an email to Customer Support department for assistance here from your email address registered on Lawzapo.
14.47 Lawzapo reserves the right to put any Account on hold or permanently disable accounts should we notice any activity that we determine to be fraudulent or inappropriate behaviour, or due to breach of these Terms of Service and/or our Community Standards, by the User.
Users with disabled accounts, will not be able to sell or buy on Lawzapo or otherwise use Lawzapo as registered users.
Non Circumvention
14.48 You agree to use Lawzapo as your exclusive method to make payments for any Job ordered from Professional, and not to circumvent the payment methods offered on Lawzapo. This non-circumvention requirement applies to all Clients, as well as all Professionals. Without derogating from the generality of the above, you may not offer or solicit (or accept any offer or solicitation from) any parties introduced through Lawzapo to contract, engage with, or pay outside of Lawzapo. You agree to notify Lawzapo immediately if a Professional proposes that you make payments other than through the Site.
14.49 You acknowledge and agree that a violation of this non-circumvention requirement is a material breach of the Lawzapo Terms and may lead to a permanent suspension of the violating User’s Account.
14.50 In light of the difficulties in measuring or estimating the damage which may be incurred by Lawzapo as a consequence of any non-circumvention breach, you hereby agree to pay Lawzapo liquidated damages in the amount of US$10,000 (the “Liquidated Damages“) or such amount as Lawzapo determines, in its sole discretion, that you have violated this Non Circumvention Section. You acknowledge and agree that the Liquidated Damages are a reasonable approximation of such damages and do not constitute a penalty.
14.51 Lawzapo may, to the maximum extent permitted by law (i) charge your Lawzapo Earnings account balance and/or payment method the Liquidated Damages or send you an invoice for the Liquidated Damages, which you agree to pay within 30 days, and (ii) charge you (in the same manner) for all reasonable expenses, including attorneys’ fees, related to investigating such breach and collecting such fees.
Indemnification
14.52 You shall defend, indemnify, save and hold Lawzapo, its related parties and its affiliates, harmless from all demands, liabilities, claims and expenses, including Attorney’s or Lawyer’s or Legal fees, fees of third parties relating to or arising under the Job Agreement or otherwise, the services provided hereunder or your use of the Site, including without limitation, infringement by you or someone else using the service with your computer, of any intellectual property or other proprietary right of any person or entity, or from the violation of any of our operating rules or policy relating to the service(s) provided.
14.53 Under no circumstances, including negligence, shall Lawzapo including (it’s Affiliates) be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use Lawzapo Site, or that results from mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or transmission or any failure of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to Lawzapo records, programs or services. This paragraph shall apply to all content and functionality of Lawzapo Site.
Jurisdiction
14.54 Registered Users acknowledge and agree that Lawzapo may collect and use your Information and disclose it to other entities outside your resident jurisdiction. In addition, such Information may be stored on servers located outside your resident jurisdiction. By providing us with your Information, you acknowledge that you consent to the transfer of such Information outside your resident jurisdiction as detailed in our Privacy Policy. If you do not consent to such transfer, you may not use our Site.
14.55 This Agreement constitutes the entire understanding of the parties, and is agreed to being entered into within the jurisdiction of India and shall be governed by and shall be construed in accordance with the laws of the Republic of India, without giving effect to any choice of law rules or principles.
Any dispute with Lawzapo shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Mumbai, India only. No party shall object to removal or prosecution of any litigation to a court within the jurisdiction of Mumbai, India.
Any cause of action or claim you may have with respect to Lawzapo must be commenced within one (1) year after it arises, except to the extent such litigation is not enforceable.
To the fullest extent permitted by law, each party to this Terms of Use waives its or his or her right to a jury trial with respect to any dispute or other controversy arising from hereunder or your use of or access to the Lawzapo Services or Site.
Failure to exercise or delay in exercising any right hereunder, or failure to insist upon or enforce strict performance of any provision of this Terms of Use, shall not be considered waiver thereof, which can only be made by signed writing. No single waiver shall be considered a continuing or permanent waiver.
Machine Translation
14.56 Certain user-generated content on the Site has been translated for your convenience using translation softwares powered by Amazon or Google. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Such translations are provided as a service to users of the Site, and are provided “as is”. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of such translations made from English into any other language. Some user-generated content (such as images, videos, Flash, etc.) may not be accurately translated or translated at all due to the limitations of the translation software.
Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement.
The official text is the English version of the Site. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated content, please refer to the English version of the content which is the official version.
Limitation on Liability
14.57 By using the Lawzapo Site, you expressly acknowledge that:
a) Lawzapo is not acting as a trustee or a fiduciary of Registered Users that the Lawzapo Payment Services are provided to Registered Users administratively;
b) Lawzapo is not a “financial institution” or a “bank” as understood under any laws and under any jurisdiction, and Lawzapo offers services to facilitate transactions between Buyers and Sellers, rather than a banking services;
c) LAWZAPO IS NOT A BANK AND ANY PAYMENTS TRANSFERRED THROUGH LAWZAPO ARE NOT INSURED DEPOSITS AND ARE SUBJECT TO DEFAULT, LOSS OR FORFEITURE.
14.58 IN NO EVENT WILL LAWZAPO, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS OR RELATED PARTY BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY SITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER SITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER SITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
14.59 THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
14.60 The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with Lawzapo, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.
Last updated: 25 July 2023
15. Privacy Policy
15.1 General – Please read this privacy policy (the “Policy”) carefully to understand how Lawzapo uses personal information. By accessing or using www.lawzapo.com, the Lawzapo mobile app, or any other related sites, applications, services and goods, or any other website operated by Lawzapo that links to this policy (each, the “Site” or “Website”), you acknowledge that you have read and understood this Policy. This Policy may change from time to time; any changes we make to this Policy will be posted on this Site, we will also take any other steps, to the extent required by applicable law, including notifying you about material changes. Changes to this Policy are effective as of the stated “Last Updated” date. We recommend that you check the Policy periodically for any updates or changes.
Lawzapo is committed to protecting the personal information of its users – Buyers, Sellers and other visitors browsing the Site (“users”) as well as affiliates, influencers and other collaborators interacting with Lawzapo. We believe that you have a right to know our practices regarding the information we collect when you visit and/or use the Site. This Policy explains our privacy practices for the Site and services provided by Lawzapo as well as privacy practices that apply to affiliates, influencers and other collaborators who are individuals. By accessing and/or using the Site and its related sites, applications, services, goods and/or registering for an account and/or registering to our affiliate or influencer or collaborator or similar program, you acknowledge that you understand how we process your personal data in accordance with this Policy, including our collection, use, disclosure, processing and retention of personal information. You can also learn how to limit sharing of information in this Policy.
15.2 Information We Collect
Information You Provide – When you register to the Site, use it, complete forms, participate in skills tests or surveys, or use the Site as collaborator, and/or register to our affiliate or influencer or similar program, we ask you to provide certain personal information, including a valid email address, Facebook or Google account login details and username. We will also ask you to provide or otherwise collect additional information, such as, your name, profile details, physical address or billing information, telephone number or other contact details, transactional information, payment information (for example, in certain cases we process your payment method and credit card number), taxpayer information and forms, details about other social networks linked accounts, details about your listed Jobs, purchases, education, profession and expertise, information and files uploaded by you to the Site, and additional authentication information (such as copies of your government issued ID, passport, or driving license, as permitted by applicable laws and as detailed in our Seller Help Center at “Verifying Your Identity”). We also collect information about or contained in your communications with Lawzapo as well as any of your posts on our blogs or forums and your communication with other users of Lawzapo.
Information We Collect Automatically – We collect information while you access, browse, view or otherwise use the Site. In other words, when you access the Site we collect personal information on your usage of the Site, including transactions and communications with other users through the Site, your searches, the pages you visited, as well as other actions on Site. We also, collect, use and process the information relating to such usage, including geo-location information, IP address, device and connection information, browser information and web-log information, and the URLs of the web pages you’ve viewed or engaged with before or after using the Site. We also collect and process information relating to the use of cookies and similar technologies, as detailed below. We use that information to provide you our services, enhance user experience, personalize your browsing experience as well as monitor the Site for preventing fraud and inappropriate content or behaviour.
Additionally, in order to improve your online experience at Lawzapo, we have implemented impression reporting. While you view our ads, we gather user Global Unique Identifier, HTTP request data like, user agent, IP, host, URL, country/continent from which request made, browser info, device/operating system/operating system version.
Information We Receive from Third Parties – We receive information from third party vendors and/or other commercially available sources, such as:
· Third party vendors who provide us data to supplement the information we collect about you, in accordance with applicable laws. For example, we receive fraud warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information from enrichment service providers to enhance and personalize your experience as well as from advertising and marketing partners in order to manage and measure our campaigns.
· If you integrate into your account information from third parties or otherwise integrate your account with third party systems, tools or products, we will receive certain information about you according to your permissions at such third parties.
We combine your personal information with information we collect automatically or obtain from other companies and use it for the purposes detailed in this Policy.
15.3 Our Legal Basis for Using Your Personal Information
Where relevant under applicable laws, all processing of your personal information will be justified by a “lawful ground” for processing. In the majority of cases, processing will be justified on the basis that:
· you have provided your consent for us to use your personal information for a specific purpose;
· our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with services which you have purchased);
· the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention); or
· the processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you), subject to your interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.
15.4 How Do We Use The Information Collected?
We will use your personal information for the following purposes:
· to provide you with quality service and security, to operate the Site, to perform our obligations to you and to develop and improve our service. For example, we use personal information to verify your identity. We also use this information to establish and set up your account, verify or re-issue a password, log your activity, enable your communications with other members, provide customer support and contact you from time to time. The information helps us to develop and improve our services, to understand and analyse our performance as well as your preferences and performance and to customize and personalize our service and enhance your experience (including by making Case Catalog suggestions, ranking search results, etc.).
· to ensure marketplace integrity, prevent fraud and maintain a safe and secure marketplace and services. For example, we use personal information to monitor, track and prevent fraudulent activities and other inappropriate activities, monitor content integrity, conduct security investigations and risk assessments, verify or authenticate information provided by you, enforce our Terms of Service and comply with applicable laws. We conduct certain behavioural analytics to achieve the above objectives and in limited cases, if we detect activity that we think poses a risk to the Lawzapo marketplace, other users, our community, or third parties, automated processes may restrict or limit your ability to use Lawzapo. If you would like to challenge any such decision, please contact us at support@lawzapo.com
· to contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.
· to promote and advertise the Site, our services and the Lawzapo marketplace. For example, we use the information collected from you for the purpose of sending direct marketing messages (as detailed below), to show you information that may be of interest to you, to organize and facilitate referral programs, contests or other promotional activities or events.
· to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law.
We will ask for your consent before using information for a purpose other than those set out in this Policy.
Direct marketing:
· We use your personal information to send you direct marketing communications about our products, services or promotions from Lawzapo that may be of interest to you or our related services. This may be via email, post, SMS, telephone or targeted online advertisements.
· Our processing of your personal information for marketing purposes is based on our legitimate interest, or on your consent, or as otherwise permitted according to applicable laws. You have a right to prevent direct marketing of any form at any time – this can be exercised by following the opt-out link attached to each communication or by sending an email to support@lawzapo.com.
· We take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.
15.5 How Long Do We Keep Personal Information?
We apply a general rule of keeping personal information only for as long as is required to fulfil the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods of time. We will retain personal information for the following purposes:
· as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenge; and
· in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions as permitted by law.
15.6 Children
This Site is offered and available to users who are at least 18 years of age or older and of legal age to form a binding contract. Minors under 18 and at least 13 years of age, are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. Minors under 13 are not permitted to use the Site or the Lawzapo services. We do not knowingly collect personal information from children under 13. Parents and guardians should at all times supervise their children’s activities. If we learn we have collected or received personal information from a child under 13, we will delete that personal information. If you believe we might have any information from or about a child under 13, please contact us at support@lawzapo.com.
15.7 Sharing Personal Information with Third Parties
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
We share your personal information with third parties as detailed below:
· With other users and Site visitors. Once you register, your username, country, and additional information regarding your activity is made public and is visible to all users of the Site. This information includes photos you upload, your published portfolio, Case Catalog information, ratings, and additional information you may choose to add to your profile. We also offer you the opportunity to participate and post content publicly in forums, blogs and on other similar features. Please be aware that certain information, such as your user name and profile, together with the content uploaded by you, will be publicly displayed when you use such features. Your information will also be shared with other users when you message or otherwise communicate with such users. When you publish your information and/or share your data with other Lawzapo users, you do so at your own risk. If you choose to share personal information with other users, including Sellers providing you a service via Lawzapo, such personal information is shared with other users as separate controllers. While Lawzapo our Terms of Service require Sellers to keep the information shared with them confidential, Lawzapo cannot ensure that all users will do so and it is your responsibility to ensure that other users will comply with your standards.
· With Service Providers. We share personal information for business purposes with service providers that provide us with services for the purpose of operating the Site, opening and operating your account as well as providing ancillary services and solutions. These include, among others, hosting services, billing and payment processors and vendors, CRM systems, forum hosting, community management services, data and cybersecurity services, web analytics and performance tools, translation tools, IT SaaS services, session recording, communication systems, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors or technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require third parties to adequately safeguard your personal information and only process it in accordance with our instructions;
· For legal reasons. We share personal information with law enforcement agencies, public authorities or other parties in order to respond to a subpoena or court order, judicial process or to regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of Lawzapo, our customers, or the public;
· For payments and fraud detection. We share personal information with payment processors, fraud detection agencies and similar third parties for the purpose of facilitating payments done via the Site and securing the Site and protecting it against fraud, unauthorized transactions (such as money laundering), claims or other liabilities;
· With social media partners. Our Site includes certain social media features, including single sign on features. We also share limited personal information with such social media platforms and marketing partners, such as Facebook and Google, to promote our services or the Lawzapo marketplace. Such features and third party services collect certain information about you and may set a cookie to enable their functionality. Such third parties’ features are governed by their policies.
· With users with whom you interact. We share personal information to help facilitate interactions between users. For example, if you are a Buyer we may share certain limited information about you (such as the fact it is your first purchase on Lawzapo) with the Seller to ensure the services you receive from the Seller will fit your needs; such sharing of information is limited in scope, and is only intended to improve the services provided by the Seller and your user experience; and
· In the context of a corporate transaction. Personal information will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of Lawzapo’s assets, acquisition, bankruptcy or similar event. In the event that we sell any business or assets, we will disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held by us about our users will be one of the transferred assets.
This Site is also protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply with respect to data collected by reCAPTCHA. The use of Google reCAPTCHA is required in order to prevent fraud and misuse of the Site by use of automated machines. To learn more, please see Google’s privacy policy.
15.8 Where We Store Your Personal Information
Some of the personal information you provide to us will be stored or processed on our behalf by third party suppliers and data processors and may be located in other jurisdictions, such as India, whose laws may differ from the jurisdiction in which you live. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy.
15.9 Cookies
We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalize your experience, provide our services, analyze website performance and for marketing purposes.
15.10 External Links
Please note that the Site contains links to third party sites and if you navigate to a third party site from the Site, any data you provide to that site and any use of that data by the third party are not under the control of Lawzapo and are not subject to this Policy. You should consult the privacy policies of each site you visit. This Policy applies solely to personal information collected by our Site. If you upload content, including personal information, to a social network and then tag the Site, your submission will be subject to that social network’s terms of use and privacy policy, even where you post on an official Lawzapo page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.
15.11 Security
We implement technical and organizational measures to maintain the security of the Site, our services and personal information and in preventing unauthorized access, loss, misuse, alteration, destruction or damage to it through industry standard technologies and internal procedures. In addition, we contractually ensure that any third party processing your personal information equally provides for confidentiality and integrity of your data in a secure way. However, the transmission of data via the internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Site. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access. Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party. Further information about our data security practices can be provided on request.
15.12 Updating Personal Information
We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately at Lawzapo’s Customer Support here or by email to support@lawzapo.com. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we will ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information, please contact Lawzapo’s Customer Support here and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.
You can review and change your personal information by logging into the Site and visiting your account profile page.
If you delete your User Generated Content (“UGC”), as defined in the Lawzapo Terms of Service, from the Site, copies of your UGC may remain viewable in cached and archived pages, or might have been copied or stored by other Site users. Proper access and use of information provided on the Site, including UGC, is governed by our Terms of Service.
15.13 Contact Us
To exercise any of your rights in connection with your personal information, we kindly ask that you contact us at Lawzapo’s Customer Support here. Please include all the relevant details, so your ticket can be handled correctly. We will process any requests in line with any local laws and our policies and procedures. You may also contact us at support@lawzapo.com.
If you have any questions (or comments) concerning this Policy, please email our team at compliance@lawzapo.com, and we will make an effort to reply within a reasonable timeframe.